Shipping policy

Processing and production

Please allow up to 15-20 business days processing time (excluding weekends and holidays). The processing time will be influenced by the volume of orders received and high order volumes may result in delays.

Shipping within Nigeria will take up to 1-2 days (after processing time). Shipping outside of Nigeria will take 2-10 business days.

Please note that production time and shipping time are separate. Delivery estimates begin once your order has been completed and dispatched.

Nigeria

Orders within Nigeria are delivered using our local delivery partners.

Delivery times may vary depending on your location and will begin after your order is ready for dispatch.

International shipping

We currently ship internationally to:

  • United States

  • Canada

  • United Kingdom

  • Ireland

International orders are shipped via DHL Express.

Estimated transit time after dispatch is 3–5 business days, subject to customs clearance and circumstances outside NISHO’s reasonable control.

Shipping rates are calculated and displayed at checkout based on the destination and applicable shipping rate.

Customs, duties and taxes

International orders may be subject to import duties, customs charges or local taxes imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in NISHO’s product or shipping prices and are the responsibility of the recipient.

NISHO does not control customs charges or processing times and cannot guarantee how long an order will take to clear customs.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Addresses

Customers are responsible for providing complete and accurate delivery information.

Please contact us as soon as possible if you notice an error in your shipping address. Once an order has been dispatched, we may not be able to change its destination.

Additional costs arising from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.

Delays

Delivery estimates are provided in good faith but are not guaranteed. Customs processing, courier disruptions and other circumstances outside our reasonable control may affect delivery times.

If we become aware of a significant delay affecting your order, we will endeavor to keep you informed.

For questions about an order or delivery, contact us at info@nishocollections.com